Please read the following terms and conditions carefully. By using the ClaireaBella website and/or ordering Goods from www.claireabelladesigns.co.uk ("Site") you are deemed to have understood and accepted these terms.
The supplier of the Goods and Content featured is ClaireaBella, a limited liability company registered as ClaireaBella Designs Limited ("ClaireaBella", "we", "our", “the Company” or "us"). Our Registered Company No: 07841095. Registered Office: 6 Silver Street, Hull, HU1 1JA. VAT No: GB 125 287 612
You may contact us at this address or by email to firstname.lastname@example.org
For the purposes of these Terms and Conditions the following words have the following meanings:
- Contract - the contract for sale by us and purchase of Goods by you.
- Goods - the range of products that are available for purchase from this Site.
- Site- our world wide web address www.claireabelladesigns.co.uk
Orders and Contract Formation
Your order is accepted and a contract formed between ClaireaBella and you when we despatch the Goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by ClaireaBella, nor at the point in time that you receive an email from ClaireaBella acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by ClaireaBella or may be cancelled by you. For security reasons we may restrict the volumes of certain items to be sold in any one transaction.
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown when you place your order. All prices shown are cash prices in sterling (GBP). Prices of Goods displayed in and ordered through the Site may differ from prices in store.
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within 7 working days following receipt of your Goods. Please be aware that your right to cancel does not apply to certain products that we sell, for example, personalised products, toiletries and cosmetics, or pierced earrings. You must inform us of your wish to cancel in writing within 7 working days following the date of receipt and must take reasonable care of the products and not use them. You can inform us by contacting us by email email@example.com. You should return products to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return products to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
For full details of your rights under the Distance Selling Regulations, please contact your local Trading Standards office or Citizens' Advice Bureau.
In addition to your rights described under the Distance Selling Regulations above, in the unlikely event you are not entirely satisfied with your purchase or the item is not to your taste, you can simply return it to us in its original, saleable condition with a returns note stating the reason for return.
Please allow 10 working days from our receipt of your returns for us to process a refund. The time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If there is a problem with issuing a refund to your card, our customer service team will contact you.
Subject to your rights under the Distance Selling Regulations, your initial delivery charge will only be refunded, if the item/s were faulty or the wrong item/s were sent. In all other cases (except those under the Distance Selling Regulations) you will be refunded the full value of the item/s returned less the delivery charge. If a discount was applied to your original order, the amount refunded will be adjusted accordingly.
We strongly recommend that you send the parcel by recorded delivery mail and keep a copy of the recorded delivery number just in case your parcel goes missing. ClaireaBella is not responsible for items lost by recorded delivery mail in the returns process. Please see Exceptions for items which cannot be returned.
If you have any questions, please email us at firstname.lastname@example.org
Exceptions to the Returns Policy
Subject to your rights under the Distance Selling Regulations 2000, the following items are not included in our standard returns policy. We cannot accept any returns of personalised items, toiletries, cosmetics, earrings and jewellery. Swimwear and lingerie items should be returned in their original packaging and where relevant, with their original hygiene slips in place. Tights must be returned in their original packaging and in good condition.
Free Delivery Offers
Free delivery offers are subject to availability and are NOT applicable to addresses outside mainland UK unless otherwise stated. Free delivery offers also can not be used in conjunction with any other offer or against sale items unless otherwise stated.
Usage and availability
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
All orders for Goods are subject to availability.
ClaireaBella take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate however, specifications may change.
If you do have a complaint please email email@example.com. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
All information and material submitted by you to ClaireaBella or that you publish on any public area of the ClaireaBella web site is on a non-confidential basis. ClaireaBella may use, edit, copy, republish and distribute (for any purpose) and authorise others to do the same, any such information or material and any ideas contained in such information or material.
Availability of the Site
We cannot promise that the Site will be fault-free. If a fault occurs with the Site you should report it to firstname.lastname@example.org and we will attempt to correct the fault as soon as we can. Your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new content. We will attempt to restore access as soon as we reasonably can.
The content of the Site is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content on the Site on a computer screen, store such content in electronic form on disk (but not on a server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without written permission from the ClaireaBella.
The Site provides content from other internet sites or resources and while ClaireaBella tries to ensure that material included on the Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If ClaireaBella is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
This clause shall not limit or affect our liability if something we do negligently causes death or personal injury.
Overseas use of the Site
We make no promise that the materials on the Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Site from elsewhere, you do so on your own initiative and are responsible for compliance with local laws.
Data Protection and Privacy
E-mails to you will be sent to the address you specify to us. You must only provide us with a valid e-mail address and it is your responsibility to inform us of any changes to that address. You can unsubscribe at any time by either opting out at registration or by following the link in the email, or by unsubscribing via your account options.
ClaireaBella intends to rely upon the written terms set out here. If you require any changes, please make sure you ask for these to be put in writing by ClaireaBella. In that way, we can avoid any problems surrounding what ClaireaBella and you the customer are expected to do.
This information is supplied in English only and we will continue to communicate in this way during your agreement with us.
© Copyright 2011 care of ClaireaBella Designs Limited, 6 Silver Street, Hull, HU1 1JA.
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.